Terms of Service

ⓘ You agree to these terms when you use our games or any of our services.

Welcome to Annika Spiegel. This Agreement governs your access and use of products, content and services offered by Annika Spiegel, such as game software and related updates, upgrades and features, and all online and mobile services, platforms, websites, and live events hosted by or associated with Annika Spiegel (collectively "AS Services").

ⓘ If you don't agree, please don't install or use our games or services.

BY USING AS Services, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT INSTALL OR USE THE AS Services.

1. Account

ⓘ You need an Account to play game. To create one, you must be over a certain age and you may cancel your Account at any time.DF can suspend or terminate your account if you break this agreement.

To create an Account, you must have a valid email address, and provide truthful and accurate information. You must be eligible to use the DF Service for which you are registering and must be a resident of a country where use of AS Services is permitted.

2. Availability of AS Services and Updates

ⓘ Our games and services may not always be available or operate on all devices. We also may make updates or changes to our games and services, which might impact your use or game progress.

We do not guarantee that any DF Service, Content or Entitlement will be available at all times, in all locations, or at any given time or that we will continue to offer a particular DF Service, Content or Entitlements for any particular length of time. DF does not guarantee that AS Services can be accessed on all devices, by means of a specific Internet or connection provider, or in all geographic locations.

From time to time, DF may update, change or modify an DF Service, Content or Entitlements, without notice to you. These updates and modifications may be required in order to continue to use AS Services.

DF may need to update, or reset certain parameters to balance game play and usage of AS Services. These updates or "resets" may cause you setbacks within the relevant game world and may affect characters, games, groups or other Entitlements under your control.

DF may also take actions on your Account and Entitlements without notice to you to protect you or DF, such as preventing unauthorized access, resetting Account passwords, suspending DF Account access, deleting data or removing Accounts from AS Services. Your availability to AS Services may also be affected in response to actual or suspected Rules of Conduct violations.

3. Rules of Conduct

ⓘ We want you to have a good time playing our games. So we expect you, like all players, to respect DF, our employees and representatives as well as your fellow players. This means, for example, obey the law, don't cheat, don't be offensive, don't hack our software, don't spam or bot, don't lie to DF or our players. Those are the highlights. Read the full list of what not to do in the Rules of Conduct.

When you access or use an DF Service, you agree that you will not:

· Violate any law, rule or regulation.

· Interfere with or disrupt any DF Service or any server or network used to support or provide an DF Service, including any hacking or cracking into an DF Service.

· Use any software or program that damages, interferes with or disrupts an DF Service or another's computer or property, such as denial of service attacks, spamming, hacking, or uploading computer viruses, worms, Trojan horses, cancelbots, spyware, corrupted files and time bombs.

· Interfere with or disrupt another player's use of an DF Service. This includes disrupting the normal flow of game play, chat or dialogue within an DF Service by, for example, using vulgar or harassing language, being abusive, excessive shouting (all caps), spamming, flooding or hitting the return key repeatedly.

· Harass, threaten, bully, embarrass, spam or do anything else to another player or any DF employee or representative that is unwanted, such as repeatedly sending unwanted messages or making personal attacks or statements about race, sexual orientation, religion, heritage, etc. Hate speech is not tolerated. We won't tolerate any unwanted conduct against any DF employee and representative because of their affiliation in AS Services or anywhere else.

· Organize or participate in any activity, group or guild that is inappropriate, abusive, harassing, profane, threatening, hateful, offensive, vulgar, obscene, sexually explicit, defamatory, infringing, invades another's privacy, or is otherwise reasonably objectionable.

· Publish, post, upload or distribute DF or content that is illegal or that you don't have permission to freely distribute.

· Publish, post, upload or distribute any content, such as a topic, name, screen name, avatar, persona, or other material or information, that DF (acting reasonably and objectively) determines is inappropriate, abusive, hateful, harassing, profane, defamatory, threatening, obscene, sexually explicit, infringing, privacy-invasive, vulgar, offensive, indecent or unlawful.

· Post a message for any purpose other than personal communication. Prohibited messages include advertising, spam, chain letters, pyramid schemes and other types of solicitation or commercial activities.

· Impersonate another person or falsely imply that you are an DF employee or representative.

· Improperly use in-game support or complaint buttons or make false reports to DF staff.

· Attempt to obtain, or phish for, a password, account information, or other private information from anyone else on AS Services.

· Make use of any payment methods or refund systems to access, purchase or refund AS Services for fraudulent purposes, or without permission of the authorized owner, or otherwise concerning a criminal offence or other unlawful activity.

· Use any robot, spider or other automated device or process to access AS Services for any purpose such as scraping data, abuse AS Services, account creation, or copying material.

· Modify any file or any other part of the DF Service that DF does not specifically authorize you to modify.

· Use or distribute unauthorized software programs or tools (such as "auto", "macro", hack or cheat software), or use exploits, bugs or problems in an DF Service to gain unfair advantage.

· Engage or assist in cheating or other anticompetitive behavior (such as boosting, collusion, and match or matchmaking manipulation).

· Use or distribute counterfeit software or DF Content.

· Attempt to use an DF Service on or through any service that is not controlled or authorized by DF, or otherwise intentionally obfuscate your network connection or location or other metadata to gain access to an EA Service, make purchases, or otherwise access an DF Service.

· Sell, buy, share, trade or otherwise transfer or offer to transfer your DF Account, any personal access to AS Services, or any DF Content associated with your DF Account, including other Entitlements, either within an DF Service or on a third-party website, or in connection with any out-of-game transaction, unless expressly authorized by DF.

· Use an DF Service in a country in which DF is prohibited from offering such services under applicable export control laws.

· If an DF Service requires you to create a "username" or a "persona" to represent yourself in-game and online, you should not use your real name and may not use a username or persona that is used by someone else or that EA determines is vulgar or offensive or violates someone else's rights.

· Engage in any other activity that significantly disturbs the peaceful, fair and respectful gaming environment of a DF Service.

· Use information about users publicly available in any DF Service (e.g. on a leaderboard) for any purpose unrelated to the Service, including to attempt to identify such users in the real world.

· Promote, encourage or take part in any prohibited activity described above.

ⓘ To enforce these rules, we may monitor your activity and remove Account. If you don't follow these rules, we may warn you, suspend you, ban you permanently or place other restrictions on your Account, games, or related services.

If you or someone using your Account violates these rules and fails to remedy this violation after a warning,DF may take action against you, including revoking access to certain or all AS Services, Content or Entitlements, or terminating your Account . In case of severe violations,DF may take these actions without issuing a prior warning. Some examples of severe violations include, but are not limited to: promoting, encouraging or engaging in hacking, selling DF accounts or entitlements (including virtual currencies and items) without DF's permission, extreme harassment, or threatening illegal activities. When practical, DF will notify you of the action it will take in response to violations of these rules or breach of this Agreement.

Specific AS Services may post additional rules that apply to your conduct on those services.

If you encounter another user who is violating any of these rules, please report this activity to DF using the "Help" or "Report Abuse" functions in the relevant DF Service, if available, or contact Customer Support at [email protected].

DF may, in its discretion, monitor or record online activity or Content on AS Services and may remove any Content from any DF Service at its discretion. Remember that your communications in DF Service are public and will be seen by others.

Your use of AS Services is subject to DF's Privacy and Cookie Policy , which is incorporated by reference into this Agreement.

4. Games

The Games may download and install updates, upgrades and additional features. You agree that DF has no obligation to support previous version(s) of the app upon the availability of an update, upgrade and/or implementation of additional features. DF may provide you with the option to download, install and use an alpha or beta version of the app under these same terms.

5. Termination and Other Sanctions

ⓘ If you break this agreement or the law,DF may suspend or terminate your use of our games and services, without refunds.

If we decide to shut down a game or a service, we will tell you at least 30 days in advance.

This Agreement is effective until terminated by you or DF. DF may terminate your access and use of any AS Services or your Account if DF determines that you have violated this Agreement or that there has been otherwise unlawful, improper or fraudulent use of AS Services on your Account. When practical, DF will notify you of the termination. You may lose your username and persona as a result of an Account termination. If you have more than one Account, depending on the type of violation or misuse, DF may terminate all of your Accounts and all related Entitlements. If your Account is terminated, you will not have access to your Account or Entitlements and may be barred from accessing or using any DF Service again. Upon termination, your license under this Agreement also shall terminate.

Instead of termination and prior to any termination, DF may issue you a warning, suspend or alter your access to a particular DF Service or your Account, remove or revoke Entitlements at an Account or device level, remove or delete any Content which is in violation with this Agreement, or ban your device or machine from accessing specific AS Services. If DF takes any action described in this Section, you will not be entitled to a refund (subject to any statutory refund rights) and no Entitlements will be credited to you or converted to cash or other forms of reimbursement.

DF may terminate any DF Service at any time by giving at least thirty days' notice either via email (if available), within the affected DF Service. After online service termination, no software updates will be applied to our games and we can't guarantee our games will continue to function on newer or updated operating systems or be available for download via application distribution services such as the iOS App Store and the Google Play Store. Any games available via such application distribution services after online service termination may be removed without further notice to you.

6. Use of Data

ⓘ DF collects various information when you play our games (even offline) to operate our business, improve our products and services, enforce our rules and communicate with you. We encourage you to read Cookie Policy .

When you play the games, DF may collect and store data from your computer or device, including information about your computer or device, hardware, installed software, and operating system (such as IP Address and device ID), information about your DF Service usage, gameplay and usage statistics, system interactions and peripheral hardware. If you play an DF Service offline, this data will be stored on your device and transmitted to DF when your device connects to the Internet. DF uses this information to operate its business, improve its products and services, provide services to and communicate with you (including for marketing purposes), provide software updates, dynamically serve content and software support, enforce this Agreement, and trouble-shoot bugs or otherwise enhance your experience. If you participate in online services, DF also may collect, use, store, transmit and publicly display statistical data regarding game play (including scores, rankings and accomplishments), or identify content that is created and shared by you with other players.

You can manage certain data collection preferences in the Settings tab of the game client.

7.DISCLAIMER / LIMITATION OF LIABILITY

Although we strive to update and keep accurate as much as possible the Content contained on the Website, errors and/or omissions may occur and we cannot guarantee it is accurate and complete at all times.

ACCORDINGLY, TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS WEBSITE, INCLUDING THE CONTENT PROVIDED HEREIN, IS BEING PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. DF DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DF DOES NOT WARRANT THAT THE FUNCTIONS ON THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

IN NO EVENT SHALL DF, ITS AFFILIATES, MEMBERS, OFFICERS, EMPLOYEES, AGENTS AND LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE, THE WEBSITE, ANY CONTENT, EVEN IF DF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, RELIABILITY OR CURRENCY OF ANY CONTENT.

8.CONTACT

If you have any questions or comments regarding these Terms of Use please contact us at [email protected].